frequently asked questions
When can i drop off and pick up my fur baby?
Drop-off: 7:00am to 8:30am
Pick-up: 4:30pm to 6:00pm
All times are for both drop-off and pick-up (boarding guests only).
7:00am to 8:30am
4:30pm to 6:00pm
10:00am to 11:30am
12:00pm to 2:00pm
Additional fees may apply as our doghouse is locked any other time as we don’t like to leave our dogs unattended.
Hours subject to change.
What's your cancellation policy?
A 48-hour cancellation notice is required or 25% of your reservation will be charged. Thank you for understanding as this frees up our kennels for other clients to book.
Do I need to make a reservation?
Yes, we ask that you make a reservation at least 48-hours in advanced so that we can staff appropriately.
Why should I take my dog to doggy daycare?
1. Your dog needs stimulation. If they are left alone all day, this may lead to anxiety, boredom, stress and unwanted behaviors. Daycare is a great solutions for any dog in need of mental stimulation, exercise and attention.
2. It’s cold in the Black Hills. These cold temperatures can be dangerous to animals left outside. We have an indoor play area for exactly this reason.
3. Dogs are social creatures and thrive being around other canine buddies.
4. We will tire your dog out so that you both can rest after a long day of work.
How does my dog become a member of the doghouse?
We highly suggest that you come and tour our facility first. We also recommend a slow introduction/behavior day. If we feel comfortable that your dog is ready for daycare, we will, at that time, decide. We refuse any aggressive dogs.
Why is my dog so tired after daycare?
Because he has so much fun, of course! Typically, when a dog goes home from daycare tired, this could mean he spent all his energy playing and socializing. Even if your dog isn’t a huge player, mental stimulation can be very tiring too.
What vaccinations are required?
DHPP, Rabies & Bordetella
These vaccinations must be administered no less than 2 weeks prior to the first visit.
If you are visiting us from another state, we also require a fecal flotation test or a recent deworming. We also ask that you bring flea control.
You or your vet can email papers to email@example.com at least 2 days before the first visit. Or fax to 605-250-1086.
At what age may I bring my puppy into daycare?
Final shots are usually given to puppies around age 16 weeks. We allow puppies to join us two weeks after they have all of their shots. So, the earliest we would accept a puppy would be around 18 weeks.
Do you administer medication?
We do administer oral medications only.
Do the dogs get breaks throughout the day?
Lucky pups, yes they do! We have an afternoon break scheduled every day to make sure your dog’s needs are met. See the daycare page for our daily schedule.
Is someone there 24/7?
YES! We live on the premises. Your dogs will never be left unattended.
However, this doesn’t mean we are always available. Please contact us if you would like to schedule a tour.
We do have set hours where we are closed so that no dog is left unattended. Please see our business hours in the footer below. If we don’t answer the doghouse door please give us a call and leave us a message and we will get back to you as soon as we can.
What is your drop off/pick up policy?
We ask that you remain in the lobby while dropping off and picking up as it gets a little chaotic at these times and we don’t want the gates or doors left opened. If you would feel more comfortable touring our facility please schedule an appointment and we would be happy to do so.
Do you offer any discounts?
We do have daycare packages and boarding packages. Please ask for details.
If you are ready, schedule an appointment today.
Let us answer any questions or provide a tour.